Return & Refund Policy
At MumtazFood, customer satisfaction is our priority. We ensure that all our food products are fresh, high-quality, and carefully packed. However, if you receive a damaged, defective, or incorrect product, we are happy to accept returns under the following conditions.
Return Conditions
We accept returns only if:
✅ The item is unused, unopened, and in its original packaging.
✅ The return request is made within 24 hours of receiving the order.
✅ The product is damaged, defective, or incorrect upon delivery.
Non-Returnable Items
We do not accept returns if:
❌ The item has been opened, unsealed, or used.
❌ The original packaging has been torn, damaged, or altered.
❌ The return request is made after 24 hours of delivery.
❌ The issue is related to personal taste preferences rather than product quality.
How to Request a Return
- Contact Us: Reach out to our customer support via WhatsApp, email, or phone within 24 hours of receiving the product.
- Provide Proof: Share clear pictures/videos of the item and packaging to verify the issue.
- Return Approval: Once verified, we will guide you on how to return the product.
- Refund/Replacement: After receiving the returned item, we will process either a replacement or refund, based on your preference.
Refund Policy
If eligible, we will process a full refund within 2 to 7 working days after receiving the returned item.
Refunds will be issued via bank account
If you prefer, we can also provide a replacement instead of a refund.
Contact Us for Returns & Refunds
For any return-related concerns, please contact us:
Email: support@mumtazfood.store
Phone/WhatsApp: +92 3336070580
At MumtazFood, we value your trust and are committed to providing fresh, high-quality products with a hassle-free return and refund process.
